Your client gets treated. You get the documentation — on time.
For 25 years, The Mauldin Clinic has treated injured clients for South Carolina personal injury firms on a lien and letter of protection basis. No out-of-pocket cost to your client. No chasing us for records.
Four things that decide whether a treating provider helps or hurts your case
You already know the pattern: the client gets good care, then the file stalls because notes are thin, records take six weeks, and nobody at the clinic returns a call. We built our PI process around the opposite of that.
01
We work on a lien / LOP basis
Send the letter of protection and we start care — no money out of your client’s pocket, no insurance friction, no balance pressure while the case is pending. We’ve honored liens through settlement for a quarter century, and we know how to keep billing clean enough that it holds up in negotiation.
02
25 years inside the PI field
Dr. Matt Eiken has treated auto injury and personal injury patients in the Upstate since the clinic opened. That means the documentation speaks the language adjusters and defense experts read — mechanism of injury, objective findings, causation, and a treatment plan that tracks to the diagnosis rather than a calendar.
03
Fast notes, real narratives, clean records
Daily notes are completed promptly, not months later. Narrative reports read as a story an adjuster can follow from collision to discharge. Records and bills go out as an organized, itemized packet — the whole file, in one delivery, in the format your office asked for.
04
Communication your paralegals don’t dread
One point of contact who knows your file. Requests get acknowledged the same business day. If a client no-shows, stops treating, or needs a referral out for imaging or a specialist consult, you hear it from us before it becomes a gap in the record.
The referral process
Four steps, and the first one takes a phone call
1
You send the referral
Call, email, or use the form below. Send the LOP whenever it’s ready — it doesn’t have to arrive first.
2
We get them in quickly
Same-week appointments are the norm, often same-day. Early treatment dates close the gap defense counsel loves to argue.
3
Exam, imaging, documented plan
Digital X-ray on site, objective testing, and a written plan of care with a working diagnosis and causation opinion.
4
You get the file at discharge
Narrative report, complete notes, itemized billing, and imaging — delivered together, ready to attach to the demand.
What lands in your file
Documentation built for the demand package
Every referred client’s file is assembled the same way, so your team always knows what’s coming and where to find it.
Comprehensive narrative report
Mechanism of injury, exam findings, diagnosis, causation, treatment course, response, prognosis, and permanency where applicable.
Complete daily treatment notes
Legible, dated, and consistent — with objective measures recorded visit to visit, not copy-pasted.
Itemized billing ledger
CPT-coded, totaled, and reconciled against the lien balance so there are no surprises at disbursement.
Imaging and outside referrals
On-site digital X-ray with reports, plus documented referrals out to MRI, orthopedics, neurology, or pain management when the case calls for it.
Clinical capability
The care behind the paperwork
Strong records only matter if the treatment is legitimate and the client actually gets better. Our PI patients receive the same care as everyone else in the practice.
Imaging taken at the first visit — no waiting on an outside facility to establish a baseline.
Objective outcome measures
Range-of-motion, orthopedic and neurological testing repeated over the course of care to show measurable change.
Spinal decompression
Non-surgical decompression for disc injury and radiculopathy where conservative care is indicated.
Shockwave therapy
For persistent soft-tissue and joint pain that hasn’t resolved with adjustment and rehab alone.
Referral network
Established relationships with MRI, orthopedic, neurology, and pain management providers across the Upstate.
5.0
★★★★★
Across 619 Google reviews — the same experience your client will have when you send them to us. Patients who feel taken care of keep their appointments, and clients who keep their appointments protect your case.
The clinical documentation and responsiveness from the team are exceptional. Narrative reports are always delivered on time.
Personal Injury AttorneyGreenville County
Handling an out-of-state PI case requires seamless remote communication. The team was exceptionally responsive, providing comprehensive clinical notes and timely updates that kept our case moving forward without delay.
Personal Injury AttorneyPhoenix, AZ
When our clients need care in the Upstate area, clear and prompt documentation is critical for our firm. Their detailed narrative reports and organized billing make the record review process remarkably efficient.
Managing PartnerRegional Personal Injury Firm (NC/GA)
Outstanding professionalism and objective documentation. Working across counties can sometimes create friction, but their team makes record requests and communication completely hassle-free.
Litigation AttorneyCharleston, SC
Start a referral
Send us the client. We’ll take it from there.
Fill out the form and we’ll confirm receipt the same business day, get your client scheduled, and send your office the intake confirmation with the treating date on file.
Yes. We treat personal injury clients on a lien / LOP basis with no payment required from the client during the case. Send the signed LOP by email or attach it to the referral form — care can begin before it arrives.
How fast can my client be seen?
Usually within the same week, and frequently the same day for acute post-collision cases. Early, documented treatment dates matter — we prioritize new PI referrals accordingly.
How do I request records mid-treatment?
Call or email the office with a signed authorization. Interim records and a current billing ledger can be produced on request — you don’t have to wait for discharge to get a status packet for the adjuster.
Will Dr. Eiken provide a narrative or testify?
Narrative reports are standard on referred cases. For deposition or trial testimony, contact the office to discuss scheduling and terms in advance of your deadlines.
What areas do you serve?
The clinic is in Mauldin and regularly treats clients from Greenville, Simpsonville, Fountain Inn, Greer, Taylors, and the surrounding Upstate.
What if my client stops treating?
You’ll hear from us. Missed appointments and non-compliance get flagged to your office early so you can address the gap rather than discover it in the records.
Have a client who needs treatment this week?
Call the office directly and we’ll get them on the schedule before you hang up.
